Dropfood help centre

Help with your next meal.

Find answers about restaurant orders, payments, delivery and collection. For an existing order, open its details to contact support.

Ordering food

Choose a restaurant and add menu items to your basket. You can select meal options and add instructions. Sign in to check out. Each basket contains items from one restaurant; clear it before switching restaurants.

Delivery and collection

Enter your delivery address and select its map location. Availability depends on the restaurant's delivery area. Collection and restaurant delivery appear when the restaurant supports them. Scheduled times depend on opening hours and kitchen availability.

Payments and prices

Review your meals, delivery fee, service fee, tax and total before paying. Food orders use secure card payment. Order details show payment and refund status. Stored credit from earlier delivery services is separate from food checkout.

Cancellation and refunds

You can cancel a food order before the restaurant accepts it. After acceptance, contact support from the order. Rejected or cancelled orders follow the payment refund process; a pending refund remains visible while the payment provider processes it.

Read the cancellation and refund policy

Tracking and handoff

Open My orders to follow preparation and delivery progress. Keep your order PIN available for collection or delivery, and share it at the handoff. For a late order, incorrect item or delivery problem, contact support from the order details.

Menus, allergens and restaurant partners

Review the restaurant's menu and allergen information before ordering. Contact the restaurant or support when you need clarification. Restaurant owners can apply through the dedicated registration page, upload legal documents, and wait for admin approval before setting up their menu.

Account or rider support

Keep your profile and delivery address up to date. Riders can manage delivery history, earnings and documents through their account.

Contact support